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EXPO 2020 Dubai

About

Behind the seamless experience of 24 million visitors stood the first dedicated Visitor Experience function ever created for a World Expo. Our World Expo expertise spans the full lifecycle of these global events from regulatory frameworks and institutional engagement to seamless end-to-end experience planning and delivery, built through involvement with every major.

Services

Experience Governance
Strategic Advisory
Design Brief
Visitor Experience

The Challenge

Within the immense complexity of Expo 2020 Dubai, the Visitor Experience team acted as the bridge across strategy, architecture, branding, operations, events and entertainment, to protect the depth and intent of the overall experience.

Our Approach

By embedding governance tools, journey mapping, and cross-functional coordination processes, we ensured the thematic and cultural vision was consistently alongside scheduling and budget priorities as well as evolving circumstances, including the COVID 19 pandemic.

The result was a welcoming, culturally rich mega-event destination that welcomed over 24 million visitors while setting a new benchmark for experience-led governance at global scale.

The Result

The result was a welcoming, culturally rich mega-event destination that welcomed over 24 million visitors while setting a new benchmark for experience-led governance at global scale.

Within the immense complexity of Expo 2020 Dubai, the Visitor Experience team acted as the bridge across strategy, architecture, branding, operations, events and entertainment, to protect the depth and intent of the overall experience.

1
A new design language
2
Intuitive visitor experience
3
Visitor Experience posters
4
Sketching the Expo environment
5
Curated talks with World Majilis
6
Mapping visitor journeys
7
Inventive theming of shade and place
A new design language
1
Intuitive visitor experience
2
Visitor Experience posters
3
Sketching the Expo environment
4
Curated talks with World Majilis
5
Mapping visitor journeys
6
Inventive theming of shade and place
7